Privacy policy
This is the privacy policy of Daisy Premium Family.
Last updated on 25 November 2024.
At Daisy Premium Family, the protection of our customers' data is of the utmost importance. This privacy policy outlines how we collect, use, protect and share your personal information. By accessing our site or using our services, you consent to the practices described below.
1. Information Collection
We collect only the information necessary to operate our services. This data may include:
We may also collect your contact details, including your surname, first name, address, telephone number and email address.
Information pertaining to your requirements to enable us to tailor our services to your needs.
- Data necessary to enter into a contract with us (billing information, etc.).
This information is collected with your consent, either directly via our website, by telephone or during our discussions.
2. Data usage
Your personal data is used exclusively for the following purposes:
- The management and personalisation of services.
- Communication between you and Daisy Premium Family.
- Identifying and connecting you with service providers that align with your requirements.
- Compliance with legal and contractual obligations.
Your information will only be shared with service providers and employees involved in the provision of services, provided that they agree to comply with the defined confidentiality terms.
3. Confidentiality and Service Provider Clause
At Daisy Premium Family, we prioritise discretion and confidentiality in order to guarantee our customers complete peace of mind in the services provided to them.
Service providers are committed to:
Prior to any collaboration, each service provider selected by Daisy Premium Family is required to sign a confidentiality agreement with our company. This agreement includes the following clauses:
- The non-disclosure of personal or professional information about Daisy Premium Family or its clients.
All documents, exchanges and other elements of a private nature shared as part of the service are treated with the strictest confidentiality.
- A formal commitment to respect confidentiality and to act with the highest ethical standards at all times.
A confidentiality agreement with families.
Prior to commencing work in the home, each service provider is required to sign a confidentiality agreement directly with the employing family. This agreement may include:
- Prohibition on disclosing any information pertaining to the family's private life, habits, or sensitive information.
- All information seen, heard or communicated within the household is to be treated as strictly confidential.
- A duty to respect the values, privacy and personal life of the family in all circumstances.
Clauses tailored to the specific needs of families.
Furthermore, families have the option of adding one or more specific clauses to the confidentiality agreement signed with the service provider. These may include, for example:
- Further limitations concerning financial or professional data.
- Specific commitments regarding children or household members.
- Any specific conditions reflecting the particular needs and requirements of the client.
These customisations provide the optimal level of flexibility, ensuring that the involvement of service providers is perfectly aligned with the expectations and priorities of each family.
This dual level of protection, provided by Daisy Premium Family and by the employing family, ensures a rigorous framework where discretion is maintained.
4. Data security
We have implemented a range of technical and organisational measures to safeguard your personal information from loss, misuse, unauthorised access or disclosure. These measures include:
- Sensitive data is encrypted.
- Rigorous access controls are in place for our internal systems.
- Regular review of our security protocols.
5. Your rights
In accordance with current legislation, you have the following rights:
You have the right to access the information we hold about you.
You also have the right to request the correction of any inaccurate personal data we hold about you.
In certain circumstances, you have the right to request the deletion of your information.
You also have the right to object to the processing of your data in certain cases.
6. Cookies
Our website employs cookies with the aim of optimising your user experience. You are able to configure your browser at any time to deactivate or limit the use of cookies.
7. Amendments to the Privacy Policy
We reserve the right to amend this policy at any time. Any updates will be published on this page with the corresponding revision date.
Should you have any queries regarding this policy or the management of your data, please do not hesitate to contact us at
Please direct all enquiries to contact@mydaisyfamily.com
We value your trust and are committed to safeguarding it through best practice in confidentiality.